Refund and Return Policy
Last Updated: July 15, 2026
At Shelash, we want every lash artist to have the best shopping experience. If you are not completely satisfied with your purchase, please contact our customer service team and we will do our best to assist you.
Return Policy
You may request a return within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused, unopened, and in its original condition.
- The product must include all original packaging and accessories.
- The item must be in a resalable condition.
Items that have been used, damaged, altered, or opened may not be eligible for return.
Return Shipping
Customers are responsible for return shipping costs unless:
- The product received is defective.
- The wrong item was shipped.
- The item was damaged during delivery.
We recommend using a trackable shipping service when returning products. Shelash is not responsible for lost return packages without tracking information.
Order Cancellation
Orders can be canceled within 24 hours after placing the order.
Once an order has been processed or shipped, cancellation requests cannot be accepted.
If your order has already shipped, you may request a return after receiving the package according to our Return Policy.
Damaged or Defective Products
We carefully inspect and package all products before shipment.
If your product arrives damaged or has a quality issue, please contact us within 5 days of delivery.
Please provide:
- Order number
- Photos or videos showing the issue
- Description of the problem
After reviewing your request, we may provide:
- Replacement product
- Refund
- Other appropriate solutions
Refund Policy
Once your returned item is received and inspected, we will notify you about the approval status of your refund.
If approved:
- Refunds will be issued to your original payment method.
- Processing time may take 1 business day after approval.
- Your bank or payment provider may require additional time (usually 3–5 business days) for the refund to appear on your statement.
Shipping Fee Refunds
Original shipping fees are generally non-refundable.
If you select an expedited shipping method voluntarily, the additional shipping cost is not eligible for refund.
Sale Items and Promotions
Products purchased during promotional events, clearance sales, or special offers may be subject to different return conditions.
Please contact our customer service team before requesting a return.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email:
We will provide assistance regarding:
- Return instructions
- Refund processing time
- Required information
- Refund adjustments if applicable
Return Address
Return instructions and the return address will be provided by our customer service team after your return request is approved.
Please do not send returns without contacting us first.