Shipping Policy
Important Notice: Any customs duties, import taxes, or additional charges incurred upon delivery in the destination country are the sole responsibility of the buyer. We recommend verifying applicable local regulations before placing your order.
Nationwide Shipping:
• The shipping fee is $9.99.
• New customers enjoy free shipping on orders over $49.
• Regular customers enjoy free shipping on orders over $89.
Shipping Carrier by Order Value:
• Orders under $250 are shipped via USPS (under $100: USPS Ground; $100–$249.99: USPS Priority).
• Orders of $250 or more are shipped via FedEx.
Processing & Delivery Time:
• Orders are typically processed and dispatched within 24 hours.
• Standard delivery takes 5–7 business days after shipment.
• If a delay occurs (e.g., item out of stock), we will notify you promptly to discuss replacement or cancellation.
Shipping Costs & Tracking:
• Shipping costs are calculated based on destination and package weight, and displayed at checkout.
• A tracking number is provided once your order ships.
• Tracking details are emailed after fulfillment and can be monitored at: https://www.17track.net/en.
Packaging & Care:
• All orders are securely packed in protective boxes or padded mailers to ensure safe transit.
Questions or Concerns?
If your order appears delayed or if you have any inquiries, please contact us at: support@shelash.com
HOW DO I TRACK MY PACKAGE?
Each order is sent with a tracking number that you will receive in an email shortly after your order has been fulfilled. Please click the tracking number provided in the body of your email.
PO BOXES
We do not deliver to P.O boxes. All our packages are signature required to ensure that our products are getting to our customers safely. This protects your products from spoiling.
MY PACKAGE HAS NOT ARRIVED. WHAT DO I DO?
Please contact FedEx or DHL first as it is their responsibility to get the package to the consignee. Once an order leaves our warehouse a tracking number and shipping details are emailed to the customer. Once you have spoken to the shipping company, please contact support@shelash.com if you require further assistance. We will be able to assist with opening an investigation with the delivery company!
IMPORT DUTIES AND TAXES
The laws and logistics requirements of each country are different, which may incur costs, and it is the responsibility of the recipient to fully understand this.
Please note that any import duties or other customs-related taxes are not included in the product or shipping prices. You as the buyer are responsible for these charges. But contact us and we can offer you a discount code as compensation
For more information, please contact your country's relevant authority to inform yourself about any charges.
THE ORDER WAS DELIVERED TO THE WRONG ADDRESS
If your order was delivered to the wrong address due to our or the shipping company's fault, we will send your original ordered products ASAP or refund you.
If your order was delivered to the wrong address due to your own mistake(such as typing the wrong shipping address), regrettably we will not be responsible for the extra shipping cost which involves rectifying your order.
We recommend you contact the shipping company with your original tracking number and arrange delivery to your correct address.
Please note that once products leave our warehouse, it is extremely difficult to change the address of the recipient, so please double-check your shipping address before completing your order.
MISSING OR LOST PACKAGES
Is your order missing or wondering where it is? We are SO sorry for any inconvenience! When your order shipped we sent you an email with tracking information for your order. We recommend checking this tracking link.
Contacting your shipping carrier directly is the fastest way to find out where your package is, arrange for delivery, and get information on your anticipated delivery date.