Shipping Policy
- Worldwide free shipping on orders over US$99 .
- Orders less than US$99 we will charge US$25 for the shipping cost.
- Orders shipped out within 24 hours
- All orders shipped out by DHL or FedEX.
- Normally you will receive your package in 5-7 working days.
- Due to the COID-19 you package maybe can not be delivered on time, please contact us first if you are not sure with the delivery time in you country.
Normally we will ship out your order within 24 hours, we will contact you ASAP when we can not ship out on time , e.g. Some products run out of stock, we will ask you to change or cancel order.
The tracking number of every parcel is provided after the order has been shipped;
A shipping fee for every order will be displayed in your order after you add all your products and proceed to the checkout. Shipping costs will vary depending on location & order weight;
Tracking numbers are provided via email upon order fulfillment and can be tracked via https://www.17track.net/en;
All your orders are being packed in our safe boxes or envelope bag, so you don't have to worry about products' safe transportation. We care about it!
If you are concerned your order is taking too long or you have questions please contact us at support@shelash.com
HOW DO I TRACK MY PACKAGE?
Each order is sent with a tracking number that you will receive in an email shortly after your order has been fulfilled. Please click the tracking number provided in the body of your email.
PO BOXES
We do not deliver to P.O boxes. All our packages are signature required to ensure that our products are getting to our customers safely. This protects your products from spoiling.
MY PACKAGE HAS NOT ARRIVED. WHAT DO I DO?
Please contact FedEx or DHL first as it is their responsibility to get the package to the consignee. Once an order leaves our warehouse a tracking number and shipping details are emailed to the customer. Once you have spoken to the shipping company, please contact support@shelash.com if you require further assistance. We will be able to assist with opening an investigation with the delivery company!
IMPORT DUTIES AND TAXES
The laws and logistics requirements of each country are different, which may incur costs, and it is the responsibility of the recipient to fully understand this.
Please note that any import duties or other customs-related taxes are not included in the product or shipping prices. You as the buyer are responsible for these charges. But contact us and we can offer you a discount code as compensation
For more information, please contact your country's relevant authority to inform yourself about any charges.
THE ORDER WAS DELIVERED TO THE WRONG ADDRESS
If your order was delivered to the wrong address due to our or the shipping company's fault, we will send your original ordered products ASAP or refund you.
If your order was delivered to the wrong address due to your own mistake(such as typing the wrong shipping address), regrettably we will not be responsible for the extra shipping cost which involves rectifying your order.
We recommend you contact the shipping company with your original tracking number and arrange delivery to your correct address.
Please note that once products leave our warehouse, it is extremely difficult to change the address of the recipient, so please double-check your shipping address before completing your order.
MISSING OR LOST PACKAGES
Is your order missing or wondering where it is? We are SO sorry for any inconvenience! When your order shipped we sent you an email with tracking information for your order. We recommend checking this tracking link.
Contacting your shipping carrier directly is the fastest way to find out where your package is, arrange for delivery, and get information on your anticipated delivery date.