During the lash extension process, differences in customers' skin and physical conditions can lead to reactions caused by adhesives, tweezers, or lash extensions. Some may experience tearing, eye allergies, or skin inflammation. Without proper communication and resolution, this could leave a negative impression on clients. That’s why it’s crucial to thoroughly understand your clients before starting the lash extension process.
1. Check for Allergies and Conduct a Patch Test
The first step is to find out if the client has had lash extensions before and whether they have a history of allergies. If it’s their first time, you must conduct a patch test.
Patch Test Method:
Use tweezers to pick up a single lash with adhesive and attach it to the outer corner of the client's eye. Wait for 15–20 minutes. If the client experiences no redness, itching, or swelling, you can proceed with the extension.
If there are symptoms such as redness, pain, or itching, it’s recommended to use a hypoallergenic adhesive or advise the client to avoid lash extensions altogether.
2. Discuss Lash Extension Styles
Since clients often lack professional knowledge, it’s essential to explain the lash extension process and pricing beforehand. Provide professional advice based on the type of lash material and number of lashes they choose. Recommend the most suitable style for them.
Take into account the client’s face shape, eye shape, and the condition of their natural lashes (thickness, length, density, direction, and color). Also, consider their makeup habits to design a customized lash look that is lightweight, healthy, comfortable, and long-lasting.
For materials, choose softer and finer options to minimize damage to the client’s natural lashes while ensuring longer retention. Let clients see and feel different lash samples to decide on their preferred softness.
Popular Methods and Recommendations:
- Classic One-by-One Method: Many salons recommend this method because it minimizes damage to natural lashes.
- Volume Lashes or Fans: If the client has sparse lashes, consider using volume lashes or a fan technique after explaining the situation. The goal of lash extensions is to enhance beauty, so sparse lashes might not deliver the desired results.
Regardless of the chosen method, always communicate and explain the process clearly to the client. Let them understand that the classic one-by-one method prioritizes the health of their lashes rather than excessive density.
By providing thoughtful advice and clear communication, you’ll ensure both stunning results and a satisfied client!
